Privacy Policy

Information we collect

When you contact us by email, phone, or text, we receive the information you provide, which may include your name, company, email address, telephone number, shipment locations, commodity, dimensions, weight, scheduling requirements, and message content. If you opt in to texts, we also retain the consent information you provide and your messaging preferences.

Our quote form prepares an email on your device. It does not automatically send your information to us or enroll you in text messaging. We receive the request when you send the prepared email. Providing a mobile number in a quote request does not by itself constitute consent to text messages.

Our hosting and communications providers may process technical information such as IP addresses, browser information, delivery records, and security logs to operate and protect their services. The website does not include advertising trackers or analytics scripts added by us.

How we use information

We use information to respond to inquiries, prepare freight quotes, arrange and coordinate shipments, provide customer support, maintain business records, and manage communication preferences. If you separately consent to receive texts, we use your mobile number for the freight-related messages described below.

Information sharing and mobile privacy

We do not sell or rent personal information or share it with third parties for their marketing or promotional purposes. We may provide relevant shipment and contact details to carriers and facilities to coordinate a requested freight service. Hosting, email, and communications providers may process information as necessary to provide their services to us. We may also disclose information when required by law or to address fraud, security, or legal claims.

Security and retention

Our website uses HTTPS to protect connections. We limit use of personal information to the purposes described here and retain it only as needed for services, business records, communication preferences, dispute resolution, and applicable obligations. No internet transmission or storage method can guarantee complete security.

Your choices

You may contact us to request access to, correction of, or deletion of your personal information, or to change your communication preferences. We may need to verify your identity and retain records where required for legal or business obligations. You can request that we stop optional email communications by contacting us. SMS opt-out instructions appear below.

Text messaging privacy

If you separately agree to receive text messages, we use your mobile number, message content, and consent records to communicate about your freight inquiries, shipment coordination, and customer support. A website visit or quote request does not automatically enroll you in text messages.

Mobile information and SMS opt-in data are not sold or shared with third parties or affiliates for marketing or promotional purposes. Communications providers may process this information only as needed to deliver and administer messages.

You can withdraw SMS consent by replying STOP to a message or contacting us. For assistance, reply HELP or contact info@thefreightbroker.co or (832) 299-5847. Message frequency varies; message and data rates may apply.

Changes to this policy

We will post updates here with a revised effective date. Material changes will be identified on this page or communicated where appropriate. Changes do not override your existing messaging preferences or create new SMS consent.

Contact us

The Freight Broker LLC
info@thefreightbroker.co
(832) 299-5847